Refund & Cancellation Policy

GMR Gift Shop - Official 7-Day Replacement & Refund Policy

Last Updated: September 2026 | Applicable to all orders placed on gmrgift.myshopify.com

1. Personalized & Custom-Made Goods Policy

At GMR Gift Shop, each product (including personalized laser-engraved leather wallets, 3D caricature avatar acrylic stands, custom charcoal sketch frames, and personalized photo sports sippers) is custom-fabricated, engraved, or printed specifically with your individual name, photo, or message.

Due to the bespoke nature of personalized items, goods once produced cannot be reused, restocked, or resold to another customer. Therefore, we do NOT accept returns, cancellations, or exchanges for change of mind, incorrect name/text entered by the customer, or wrong photo uploaded by the customer.

2. 7-Day Return / Replacement Strictly for Damaged Products

We stand 100% behind our craftsmanship and packaging. We offer a Strict 7-Day Replacement Policy exclusively for products that arrive physically damaged or broken in transit.

  • Eligibility Window: You must report the transit damage within 7 days of delivery as shown on the courier tracking record.
  • Condition: The replacement applies strictly to items broken, cracked, defective, or severely damaged during transit.

⚠️ Mandatory Unboxing Video Requirement (Strict Policy)

To claim a free replacement or refund for an item damaged in transit, a single, continuous, unedited unboxing video is MANDATORY.

  • Continuous Single Shot (No Cuts / No Pauses): The video must be recorded in one single take from beginning to end without any cuts, pauses, fast-forwards, or video edits.
  • Outer Package & Shipping Label: The video must clearly display the sealed outer courier package, tamper-proof seal, and the readable shipping label showing your Order ID and tracking number before opening.
  • Unboxing Process: The video must show the box being opened for the first time and the damaged product being taken out and clearly inspected under good lighting.
  • Rejection Criteria: Videos recorded after the package was already opened, videos with cuts/edits, or photos without an unboxing video cannot be accepted for transit damage claims under any circumstances.

3. How to File a Transit Damage Claim

If your package arrived damaged and you have the uncut unboxing video, follow these simple steps:

  1. Send a message to our dedicated WhatsApp Support Helpline at +91 91665 37783 or email us at support@gmrgift.shop within 7 days of delivery.
  2. Provide your Order ID (e.g. #GMR1001) and attach the uncut unboxing video along with clear photos of the damaged area.
  3. Our quality inspection team will review your video within 4 to 8 business hours.

4. Resolution & Settlement

  • 100% Free Replacement (Recommended): Upon approval of the damage claim, a brand-new fresh piece will be prioritized in our studio, crafted, and dispatched within 24 to 48 hours at zero extra charge with express shipping.
  • Refund Option: If a replacement is not possible due to stock unavailability or logistical constraints, a 100% refund will be credited back to your original payment method (UPI / Bank Account / Card via Razorpay) within 5 to 7 business days.

5. Cancellation Policy

Orders can be cancelled or modified for free within 2 hours of order placement by contacting our WhatsApp helpline. Once 2 hours have passed, raw material laser-engraving or UV printing begins, and orders can no longer be cancelled or refunded.

6. Contact Us for Policy Support

For any questions regarding our return and replacement policy, please reach out to:

  • Brand Name: GMR Gift Shop
  • WhatsApp & Phone Support: +91 91665 37783
  • Customer Support Email: support@gmrgift.shop
  • Studio Address: Sector 62, Industrial Area, Noida, Gautam Buddha Nagar, Uttar Pradesh, 201309, India
  • Support Hours: Monday – Saturday: 10:00 AM – 7:00 PM IST